Pros: Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.Cons: Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high.
No type of virtual assistants or API's or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.
ManageEngine ServiceDesk is a comprehensive IT help desk software that combines asset management and help desk functionalities in a single platform. It is designed to help users get complete visibility of IT issues in their workplace and manage them accordingly in the most efficient manner possible. ManageEngine SupportCenter Plus is a combined HelpDesk & Customer Support software that integrates Trouble Ticketing, customer support, Contact Management and Knowledge base in one low-cost, easy-to-use package.